What happened between me and NTL is academic now as I have given my months notice and its all over at the end of the month
If you are going to qoute my posts then fine but please dont qoute posts that I did not make.
If the response that I got from retentions is typical then they are not doing a very good job are they ? Or has the term retention a different meaning at NTL ????
Thats my exprience - I can only draw on it ! It may not be the general consensus but the attitude of " it happens as we have loads of customers " is not good ! Sorry but that sounds like a cop out to me...
It sounds like you are very customer focused and good on you for that but not everyone is that way.... I must be unlucky as I have called NTL loads of times and I only ever spoke to 1 person that actualy cared about the problem.