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Originally Posted by jason.ntlwogill
Hell's Child if ntl provide a level of customer service that was even remotely acceptable this site would be needed at all but thats not here or there the service received by the majority of customers is not acceptable leading to many critisms like mine
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I have to disagree with that. if ntl's service was was unacceptable to a majority of ntl's customers then they would no longer be in business. this site exists because ntl is a large company and sometimes its processes fail. when this occurs ntl's customers seek help here