Cable Forum - View Single Post - NTL think that they own this site ?????????

Hell's Child · 19-03-2004, 13:35

TSorry Stu but that is just OTT - How does one persons confusion about .com v .co.uk translate in to this, I have seen more than one person get confused by the two on this site. !!

his was posted in reply to the above...

If it was just that then you would be correct.... However its NOT !
I know for a fact that they could not care less about my custom. They did not even have the curtesy to ask why I was leaving....

Try this...
I fear it could be the return of the Ntl BS again, we haven't seen any for a while, maybe its trying to make a comeback like Peter Andre, nether are a good thing IMHO

or this?
At the moment, NTL think that they're an ISP, so I believe they are delusional.

A mistake, like I say, less than 1/3 of the staff know this site exists..

If she had just come out with the statement then yes - It would be a simple mistake.. However - she checked with other people twice and still got it wrong !

....Or lack of giving a t**s about the customer

The term "they" relates to a plural, i.e, more than one. Unless you use the term "ntl" or "the company" or "management" then as far as I am concerned you are talking about all of us, me, the cleaner and the rest of the company.

I'm sorry, but I've worked in retentions and the main reason for customers leaving was because they had problems with us. If a customer is very unhappy, they will leave us, no question. I would and will not stay with a supplier that is crap and contantly fcuks up, I've got better things to do with my time than spend hours calling someones CS etc trying to sort problems. I find that if a customer has a major problem that takes ages to fix they will leave, if you stay where you are, you musn't be that unhappy?!

I wasn't suggesting that you don't desrve to choose to stay with ntl, but it doesn't make sense that you would stay with a supplier if they were as bad as people make out.

19-03-2004, 13:35	#93
Hell's Child Inactive Join Date: Feb 2004 Location: Somewhere Inside Age: 42 Posts: 93	Re: NTL think that they own this site ????????? TSorry Stu but that is just OTT - How does one persons confusion about .com v .co.uk translate in to this, I have seen more than one person get confused by the two on this site. !! his was posted in reply to the above... If it was just that then you would be correct.... However its NOT ! *I know for a fact that they* could not care less about my custom. They did not even have the curtesy to ask why I was leaving.... Try this... I fear it could be the return of the Ntl BS again, we haven't seen any for a while, maybe its trying to make a comeback like Peter Andre, nether are a good thing IMHO or this? At the moment, NTL think that they're an ISP, so I believe they are delusional. A mistake, like I say, less than 1/3 of the staff know this site exists.. If she had just come out with the statement then yes - It would be a simple mistake.. However - she checked with other people twice and still got it wrong ! ....Or lack of giving a ts about the customer The term "they" relates to a plural, i.e, more than one. Unless you use the term "ntl" or "the company" or "management" then as far as I am concerned you are talking about all of us, me, the cleaner and the rest of the company. I'm sorry, but I've worked in retentions and the main reason for customers leaving was because they had problems with us. If a customer is very unhappy, they will leave us, no question. I would and will not stay with a supplier that is crap and contantly fcuks up, I've got better things to do with my time than spend hours calling someones CS etc trying to sort problems. I find that if a customer has a major problem that takes ages to fix they will leave, if you stay where you are, you musn't be that unhappy?! I wasn't suggesting that you don't desrve to choose to stay with ntl, but it doesn't make sense that you would stay with a supplier if they were as bad as people make out.