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Originally Posted by Hell's Child
The problem is, people are to quick to tarnish ALL ntl employees thinking we are all the same, talking nothing but BS. If I came in and said "all people who complain are t0$$Ers" you would tak offence, stating that you are critisising but offering ideas to help.
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Show me were someone is tarnishing ALL ntl employees please?
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Originally Posted by Hell's Child
Put it simply, if a customer isn't happy, they walk. If they don't like what they are getting, don't like the service, don't like ntl, they don't hang around.
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But what if they want to hang around, they are entitled to, like myself.
The biggest thing ntl did to really annoy me was when cable & wireless franchise customers were bought out by ntl, we waited ages for the unmetered dialup 'ntlworld' to come out for us, they had to upgrade the systems, but it took longer than 12 months and then when they finally released it to us they were going start to charging for it.
The next thing to annoy me was that it took three days for ntl to activate my BB connection, I have two STB's in the house, when asked to put the BB on the downstairs STB, they put it on the upstairs STB, but for three days noone could work out why I could not use my BB services.
The next thing to annoy me, I had received no notification of the last price rise increases, I looked at my bill and just saw everything had risen. When questioned CS about this they said they had sent out notification, but I told them that I had not received anything whatsoever.
Last year, my STB died on me, reboot of the box did not work etc etc. The STB failed on me on a Saturday evening at around 10pm, faults were not open again until Monday morning. IMHO, Being without TV or not being able to report it for over 24 hours is quite unnacceptable.
To conclude, yes I may of been really unhappy with the way I received my ntl services at certain points within my years of custom with ntl, but when they are working, I am happy, I like my BB service and if I hated ntl as people assume I do because of my position on this site, I would of quit my custom with ntl a long time ago.