[jellybabygm]

Thanks for all the welcoming msgs.

Phoned CS last night, STB is screwed, Its an old CWC one. PACE 4100? Haven't really looked.

It's not just BB, it also stops responding to the Remote and the facsia buttons, but continues to give a picture.

After several remote resets, and physical resets, it reset it self (Displayed PACE on the Display) whilst on the phone to CS and continued to display it for rest of phone call..

CS said the box will be replaced. Told that repair team would phone me for a date, requested evening slot..

Had phone call this morning,

"Hi, it's NTL, I'm at your front door let me in!"
"Erm, I'm not at home... I requested an evening slot and was told that I would get a phone call..."
"No, says AM here"
"Well I'm not there.."
"OK, Can't help you then, a repair crew will phone you"


Not overly helpful that..

Presumely that was the installation guy with my new box that was sitting in his van..? <I'm not too cynical am I>