Cable Forum - View Single Post - NTL think that they own this site ?????????

ntluser · 19-03-2004, 07:50

The sad thing about the closure of NTHW.com is that it demonstrates once again just how out of touch NTL are.

As a communication company, NTL's big failing has always been about the LACK of communication.

Regardless of masses of feedback from customers, which highlighted the failure of their policies at the time they still ploughed on with them regardless and customers started leaving in droves.

It seems that NTL's policy was that if the feedback received from NTHW.com was too negative, the best thing to do was to buy NTHW.com and shut it down,which of course they did.

This was apparently cheaper and preferable to actually addressing the customer's complaints and providing a better service.I can't help thinking with the benefit of hindsight that if Frank had put an astronomical six or seven figure price on his site that maybe NTL would have said 'hey, at that price it's cheaper to provide a better service' but that's another story.

When NTL closed down NTHW.com,they did more than close down a web-site.They killed off a community. If the NTHW.co.uk site hadn't appeared,I, like many others, would have lost contact with people, who over time I had come respect, admire and like. Even so, some did not 'come over' to NTHW.co.uk unless they came over using a different name and even those who did have found that it's not 'really' the same though it's getting there.

The affection and sense of camaraderie and community is having to be re-built and maybe over time we will get back to where we were but there will always be 'absent friends.'

So in one sense NTL can think what they like, it's the members and mods who make this site what it is.Take those away and you have nothing.

19-03-2004, 07:50	#65
ntluser Inactive Join Date: Jun 2003 Location: Manchester Age: 78 Services: Virgin Media XL Telephone,TV with Tivo box & Superhub3 upto 150Mb Broadband, Sky World, & Freeview+ Posts: 1,901	Re: NTL think that they own this site ????????? The sad thing about the closure of NTHW.com is that it demonstrates once again just how out of touch NTL are. As a communication company, NTL's big failing has always been about the LACK of communication. Regardless of masses of feedback from customers, which highlighted the failure of their policies at the time they still ploughed on with them regardless and customers started leaving in droves. It seems that NTL's policy was that if the feedback received from NTHW.com was too negative, the best thing to do was to buy NTHW.com and shut it down,which of course they did. This was apparently cheaper and preferable to actually addressing the customer's complaints and providing a better service.I can't help thinking with the benefit of hindsight that if Frank had put an astronomical six or seven figure price on his site that maybe NTL would have said 'hey, at that price it's cheaper to provide a better service' but that's another story. When NTL closed down NTHW.com,they did more than close down a web-site.They killed off a community. If the NTHW.co.uk site hadn't appeared,I, like many others, would have lost contact with people, who over time I had come respect, admire and like. Even so, some did not 'come over' to NTHW.co.uk unless they came over using a different name and even those who did have found that it's not 'really' the same though it's getting there. The affection and sense of camaraderie and community is having to be re-built and maybe over time we will get back to where we were but there will always be 'absent friends.' So in one sense NTL can think what they like, it's the members and mods who make this site what it is.Take those away and you have nothing.