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Tried posting this earlier but it seems not to have shown up...but anyway:
What I think the problem is is that your MAC address (this is an individual number that is bound to you e'net card) on your lan card is not registered with NTL so the dhcp server is denying your request for an IP. You need to go to the online registration site (or ring cs i suppose) and add the MAC address to your account details. I think that might solve the problem for you.
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