[th'engineer]

Originally Posted by Data

I had some of the the problems posted here, ie, to many downloads for my IP and Sites Instantly gone that used to work.
My first call was taken by a very helpful woman. She even referred to a second senior, and despite all attempts (reset modem, PC, try proxies etc) nothing worked. Perhaps that senior should have told her the root cause in the first place and saved a lot of time and money wasted. I finally resolved to completely reinstall as I was told there was nothing else to try.

As you expect, nothing had changed, so i called them back and a chap answered, who said the proxy was probably down for repair and was now active. Some questions were passed and his final thoughts were, that i either had to like it or lump it! Or, i could allways change ISP. Are NTL so well off they can afford to give people this choice?

Anyway, I did a search and found the threads here related to my problem. (Thanks guys!) I set a manual proxy on port 8080 and all is now well.

I see from this thread that such things are not the answer. Well, NTL's round the houses approach to my problem cost me a fair sum. Plus, I got cable because I do some software reviews and need to get large files. The proxy stopped that access and I am not paying for a service that prevents me from doing what I signed up for in the first place.
The "helpline" was a complete waste of time, and the second call, quite offensive.

My final thought... Why didn't they mass mail? They have no problem doing that when the time comes to take your money.

data welcome to Nthellworld.co.uk here are some high level contacts in NTL, if you note the North west one might be worth a call. If anyone is having similar problems please use the info