[ian@huth]

I appreciate what you say about customers not being technical enough Frank but if they went to a service status page and there was a simple list of services that they could choose one from (TV fault, internet fault, email fault, etc) which when selected prompted them the route to follow including theappropriate telephone numbers to get the fault resolved it would be a help. If this was monitored it could give NTL pointers to where problems were occuring.

How many times have we had threads asking what telephone numbers to use for contacting various NTL departments? They are not prominently given on ntlworld.com being hidden behind several links. To find the service status page you have to click on the help button on the home page