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Frank · 17-03-2004, 23:22

ianathuth - the problem is that the majority of customers are simply not technical enough to identify a fault, and so require teching beforehand in order to identify a fault with ntl's end.

I don't think an online fault reporting service would work for this simple reason. Your points about ntl improving their service status page are quite true though, and something that has been "coming soon" since I worked there.

17-03-2004, 23:22	#3
Frank Inactive Join Date: Jun 2003 Location: Toronto, Canada Services: Beanfield 50/50 FTTH and iPTV Posts: 1,756	Re: NTL Service Status ianathuth - the problem is that the majority of customers are simply not technical enough to identify a fault, and so require teching beforehand in order to identify a fault with ntl's end. I don't think an online fault reporting service would work for this simple reason. Your points about ntl improving their service status page are quite true though, and something that has been "coming soon" since I worked there.