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ian@huth · 17-03-2004, 22:07

There has been a number of threads of late talking about problems with proxies and the advice often given is to ring NTL. Some say ring TS others say CS or faults. Calls to TS are chargeable and I don't think that customers should be charged to report faults with NTL services.

I believe that most problems are never notified to NTL giving them a false idea of what problems there are.

What I would like to see is a very prominent Service Status link near the top of the Ntlworld.com home page that is religiously kept up to date. On the service status page they could have a section to report faults with your service, maybe the main faults being listed and you just having to select the correct one and enter your postcode. I am sure that customers would be more willing to use this than take the trouble to telephone NTL and if the fault reporting was constantly monitored by NTL would give them a more accurate and earlier warning of problem areas.

What would your idea be for an easy way to notify NTL of problem areas?

17-03-2004, 22:07	#1
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	NTL Service Status There has been a number of threads of late talking about problems with proxies and the advice often given is to ring NTL. Some say ring TS others say CS or faults. Calls to TS are chargeable and I don't think that customers should be charged to report faults with NTL services. I believe that most problems are never notified to NTL giving them a false idea of what problems there are. What I would like to see is a very prominent Service Status link near the top of the Ntlworld.com home page that is religiously kept up to date. On the service status page they could have a section to report faults with your service, maybe the main faults being listed and you just having to select the correct one and enter your postcode. I am sure that customers would be more willing to use this than take the trouble to telephone NTL and if the fault reporting was constantly monitored by NTL would give them a more accurate and earlier warning of problem areas. What would your idea be for an easy way to notify NTL of problem areas?