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Originally Posted by paulyoung666
neil , i dont want to sound funny , but why are you so insistent that ppl ring t.s. first ???????????????
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Because it is a
technical issue, & not a customer service related one.
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it annoys the living daylights out of me that ppl have to pay to find out it isnt there problem when they already pay there subs for the service 
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Not disagreeing with you there Paul, but that is a totally different arguement.
Most companies today do not run a freephone faults number, there is however a freephone number for Server Status-did you know that?