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Originally Posted by Death Jester
I phone ntl, and say that I want my services terminated. They give me a dat and that is that.
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Yes phone your local customer services & ask them they will tell you weather you should put it in writing or they will accept the termination over the phone, ask for the persons name if they dont give it automatically doing this will mean you have someone to come back to if you have any problems.
If a letter of termination is required it might be a good idea if you send it by recorded delivery (someone signs for it) again its proof if things go wrong (if NTL say they didnt recieve a letter)
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Originally Posted by Death Jester
So say, if I cancelled tomorrow, they would disconnect me on the 17th April?
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The person you speak to over the phone will verify the date if you ask them.
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Originally Posted by Death Jester
Oh, and, when I cancel the phone line, do they just do it their end, or do they have to come round my house to do something? And with BB, do they pick up the modem, or do I have to mail it to them? Same for TV?
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Yes they do it their end.
depending which area you are in, in some NTL areas they will retrieve the modem and/or stb some dont, when you phone NTL Customer Services ask who you speak to weather they collect the modem or stb.
If you are transfering your NTL phone number to a BT line then have a read of my
thread here of what can go wrong.