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Originally Posted by TigaSefi
I sent a letter, and got a cancellation date no problem. Also I got a member of staff at singlepoint to double check and confirm it too.
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I phoned up to pay what I thought was to be my final bill.
They're claiming they never recieved my cancellation letter.
Now I'm sure I recieved a letter from them confirming it (but I can't find it
), and mum's sure they phoned up asking to speak to me about it (why they didn't call the mobile I don't know) but I was at work.