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Originally Posted by IanGuy
:s How come my Digital TV service gets charged for how long I use it, for example if i only had half a month of a package it would only charge me half for it. It still doesn't explain why i was charged £10 installation fee and why i haven't had 1 month free.
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NTL's Billing methods are impossible to figure out at best mate.
I have a vaguely similar problem and another kind of related problem.
I took up 600K bb with free install and 3 months for £10 a month.
Yeah got the free install done, then was charged £11 and pence for the first 4 months!!!! Kinda weird, Not wanting to complain too much as I got 4 months instead of 3 lol.
The other weird thing is, I requested an Itemised phone bill and I pay for itemisation, yet I do not get full itemisation. I believe that if NTL charge you for something they then should provide it, I do not like the X amount of calls to a total value of X on the bottom of my bill when my bill clearly shows a charge for full itemisation.
I;m happy with NTL's TV service......I dont have it lol. Phone service is great and BB is so so (was actually better at my previous address). Why do NTL have to have such confusing bills though?