I have now spoken to jimmyp on messenger and all sorted.
looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.
Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude.
I have faced a lot worse than him at work believe me! :pp