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Originally Posted by jimmyp
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?
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The reason you would have to phone CS is that by the look of those logs it looks like there is a problem with the RF signal into the modem itself/ either that or the modem itself is goosed. There is nothing more you can do other than phone CS to either get a tech booked out or be told that there is a problem with the RF signals in your area. The fact that the guys were trying to help you should be enough evidence that they mean well.
Have you phoned to report the fault mate ?