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Originally Posted by jimmyp
firstly smugness is not good i asked a question which a simple answer like yes you have a problem with your modem or cable feed or whatever would have been appreciated but it was not forthcoming,a secondly before iu ring cs and wait about 20mins before any answer i thought i'll pop alomg to my FRIENDLY ntl site lol
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I think a reply within a very few minutes pointing you to a detailed explanation of exactly the problem you have and the direct suggestion to call the department that can resolve it could have been met with a better response than 'and'
So if my further response was smug, so be it.
Have a nice evening.