[Neil]

Originally Posted by th'engineer

I have spoken to TS at length they say that they cant do anything about it

Rubbish-they may not be able to do anything about it there & then, but they can pass the details of the dept than can do something about it.

i did the right think specifying another proxy.

Right for how long?

Its all part of the NTL experience for the BB customer improving his BB experience

Is it improving then?

How can it improve when Tech Support tell you there's nothing they can do?