Just thought I`d add this to say how good cs have been. As I said, I rang yesterday and they gave me Thursday as the day for installation.
Today, while at work, I receive a Text message on my mobile confirming Thursday and a time of 8am. This afternoon I receive a call on my mobile from cs asking me if the day and time was ok for me. I mentioned the text message to the lady who called me this afternoon and she said it was something new Ntl were trying out. My problems over the last few weeks have been sorted pronto by Ntl and cs have been brilliant.