Cable Forum - View Single Post - Billing totally messed up for broadband!!

IanGuy · 16-03-2004, 17:16

I ordered broadband 150k service in december which was free installation, free cable modem and 1 month free.

Upon seeing my bill, i was charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 for installation, ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 TWICE!!!

I rang customer services complaining about this numerous times, and they all said it was fine BLATANTLY NOT!!

I finally got through to someone with sense, he said he would deal with the matter personally and give an extra 3 months free for my hassle. Fair enough something did get done about this - a refund of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£64 :s And then on the next page charged 2 months of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 again!!

They're refunding money on one page and taking it off me from the other!! Whats is up with this?! If there is a CS person here could you please PM me - something really needs to be done about this.

16-03-2004, 17:16	#1
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Billing totally messed up for broadband!! I ordered broadband 150k service in december which was free installation, free cable modem and 1 month free. Upon seeing my bill, i was charged ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 for installation, ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 TWICE!!! I rang customer services complaining about this numerous times, and they all said it was fine BLATANTLY NOT!! I finally got through to someone with sense, he said he would deal with the matter personally and give an extra 3 months free for my hassle. Fair enough something did get done about this - a refund of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£64 :s And then on the next page charged 2 months of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 again!! They're refunding money on one page and taking it off me from the other!! Whats is up with this?! If there is a CS person here could you please PM me - something really needs to be done about this.