[DieDieMyDarling]

In my experience the 'proper' TS at ntl are really good, they take the time and effort to explain things throroughly, and they know what they are talking about, and how to actually sort problems out. The problem is, most of the time you get fobbed off with someone from the cleaning staff, who've been handed a 'PC's and the Internet for Dummies' book, and thrown in at the deep end. They have a list of problems, and a list of fixes, if your problem isn't on that list, or the fix they have listed for said problem doesn't work, they don't have a clue.

I spent 3 days on and off the phone with ntl, because i couldn't connect to my broadband internet connection. Each time i'd be told the same answers, check connections, cables, etc, then they'd be stumped, finally on the 3rd day they put me through to proper Technical Services, and after about 20 mins of him going through the settings on my connection, pinging my modem, etc, he actually told me to hang up, that HE would phone me back, as it might take a while. He spent about an hour on the phone with me, going through everything he could think of, then finally we both came to the conclusion that the problem was on my machine, and it must be adware or something similar. He told me what adware-removal tool to get, and where to get it, and even offered that if i had any problems using it i could phone back and ask for him by name.

I was very impressed. :-) Just a pity it took ntl so long to put me through to him at the beginning! :-|