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Stuartbe · 14-03-2004, 17:02

Sadly there will allways be crap TS peeps that BS themselves into the job or have certs and dont know pcmcia from isa... Thts life....

This does however affect peoples view of TS as a whole... Users will form there opinion of the compnany from the quality of the service they get - every tech and cs agent is the face of the company...

IMHO its vital that the tech guys and girls that do know what they are doing and do care about the customers should report these crap TS staff to there managers. Sadly if NTL are like some of the companys I have worked for all the managers will care about is the stats, lost calls and fcf's.....

14-03-2004, 17:02	#11
Stuartbe Inactive Join Date: Jan 2023 Posts: 4,984	Re: NTL may find this useful Sadly there will allways be crap TS peeps that BS themselves into the job or have certs and dont know pcmcia from isa... Thts life.... This does however affect peoples view of TS as a whole... Users will form there opinion of the compnany from the quality of the service they get - every tech and cs agent is the face of the company... IMHO its vital that the tech guys and girls that do know what they are doing and do care about the customers should report these crap TS staff to there managers. Sadly if NTL are like some of the companys I have worked for all the managers will care about is the stats, lost calls and fcf's.....