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Re: NTL may find this useful
It wasnâ₠¬Ã¢â€žÂ¢t meant to be personal, but from my experience with ntl CS they do give out a ton of excuses.
Yes I do understand there is a lot of help needed for people who donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know a great deal about computers but even the tech support isnââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t that great, they told me there was not a problem with my connection and that was nearly 6 months ago now look at Coventry its grinding to a standstill slowly but surly, I told them there was a problem and not a thing was done. Why? Because you all know better.
And I did think about the last statement and I stick by it, ntl in my option are a bunch of cowboys, if you want to try it out for your self ring up faults and ask about the network in Coventry then ring up 'sales' tell them youââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re having a connection in that area and is there any problem at this moment as you have been informed there is, they will swear blind there is no problem in any area just to get you to join. As for them even sticking to a contract as they still insist Iâ₠™ve signed, but Iâ₠™ve got the whole form next to me with only the reps signature on. I've even got a friend that isnââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t even on NTL billing list but has cable TV and internet, so you go tell me NTL know what the hell they are doing. Iâ₠™m not in anyway saying the all ntl staff are cowboys but the ones that Iâ₠™ve talked to with the exception to one have been rude and know nothing about what the hell they are talking about.
Answer to Question 3, I doubt you know all the IPâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s as well.
Also you stated †œenjoy our work and try to help YOU people whenâ₠¬Ã‚ from this comment I can see you place a divide on this matter, us (the customer) and you (ntl staff) this is no way to be if you want to really help people, u need to see it from the customers view.
I do feel for you having to repeat you self about the same thing, in my job at about 8 at night there is just me covering the servers and try telling over a thousand students that there work from the last 5 hrs has been lost and that they will have to start there 16k word course work all over again which has to be handed in tomorrow, I totally understand. It isnââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t your fault the network is like it is, its people above you taking fat pay check and laying off more and more staff.
Youââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re just doing your job at the end of the day but the rules that are in place change the way that it is done. But I must say if I wasnââ‚ ¬Ã¢â€žÂ¢t passed over to other reps in other department so many times then my problem would have been fixed more efficient as I wouldnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t have to explain my self again.
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