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keith_gould · 06-07-2003, 10:46

In all the time I have been an NTL customer, not once have I recieved a reply to eMails I have sent to them. Most recently I eMailed to suggest that one reason why their eMail servers were choked might be due to the fact that (unlike BT) NTL have no spam filtering in place as an added value service for thier customers. No reply but at least get an acknowledgement - just no further comment.

I think of my NTL eMail account as a "lighting conductor". I stupidly registered all of the domain names I own with my prime NTL account, weeks go by when I don't see a legitimate - nonroutine eMail to this account. Which means, as far as I'm concerned, my prime NTL eMail account is more or less useless.

I know NTL staffers read these posts - so here's my suggestion. Lower the amount of rubbish in our eMail boxes by providing us with a Server side spam filtering product. Play the same game as BT, solve a problem for yoursleves and claim that you've done it in the interests of customer service. Everybody wins.

06-07-2003, 10:46	#1
keith_gould Inactive Join Date: Jul 2003 Location: Harlow Posts: 3	on the NTL eMail service change In all the time I have been an NTL customer, not once have I recieved a reply to eMails I have sent to them. Most recently I eMailed to suggest that one reason why their eMail servers were choked might be due to the fact that (unlike BT) NTL have no spam filtering in place as an added value service for thier customers. No reply but at least get an acknowledgement - just no further comment. I think of my NTL eMail account as a "lighting conductor". I stupidly registered all of the domain names I own with my prime NTL account, weeks go by when I don't see a legitimate - nonroutine eMail to this account. Which means, as far as I'm concerned, my prime NTL eMail account is more or less useless. I know NTL staffers read these posts - so here's my suggestion. Lower the amount of rubbish in our eMail boxes by providing us with a Server side spam filtering product. Play the same game as BT, solve a problem for yoursleves and claim that you've done it in the interests of customer service. Everybody wins.