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Originally Posted by BBKing
Thanks DVS for a thoughtful post. Unfortunately I work in a completely different part of ntl (home rather than networks) so my room for manoevre is limited. Hence me asking people to ring in and report problems, since if I mention that I think the caches are misbehaving and there are no reported browsing issues in the area, I look stupid, whereas if I mention it and it completes a picture that's beginning to emerge, it speeds up the diagnosis. Bill C, if th'eng hasn't completely peed him off, I think works in networks, but nowhere near the cache people. He does have his ear firmly to the ground in the NW though.
I don't know which number to ring, either, but it may indeed be the 0845 number, if you want to get through to Swansea. Would appreciate confirmation of this.
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the problem is 90% of webpages will work, just a lot slower.
As far as the average user is concerned this is not a problem so he/she will not ring up, a lot of user's may have only ever used ntl with the proxies on so they dont even have a experience of what it should be like.
Hence the lack of phone calls.