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Originally Posted by Goldie
I'm sure grum/scooby, Russ and quite a few others could offer employees a guide or suggestions as to the best way of moving forward that could benefit everyone and hopefully keep people out of trouble.
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Yes never let ntl know your username
If you offer any help make sure you always ring a customer to discuss so dpa etc can be done.
If they ask where you picked the problem up from say it was a friend of a friend and you were just helping out
Always make it clear that if you ring a customer that they DON'T mention this site to you as where they know you from
follow these rules and you will have NO problem