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Originally Posted by pem
Ah, no, I was meaning how would the general members know that a problem had been picked up and was being looked at - to save duplication of effort. i.e. lots of people all trying to offer advice when a CS/TS person is already dealing with the problem.
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I guess that we would have to make clear that any help being offered is in an unofficial capacity. ntl are welcome to provide official help, but a cow flying over the moon is more likely than that
