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Originally Posted by pem
Ah, no, I was meaning how would the general members know that a problem had been picked up and was being looked at - to save duplication of effort. i.e. lots of people all trying to offer advice when a CS/TS person is already dealing with the problem.
I guess the answer is for them to post something along the lines of "being delt with" in the topic.
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Yep-Perhaps they would just need to make a post saying "Thanks, this has now been picked up by [Name]"