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Originally Posted by orangebird
Just thinking out loud really - how many ntl: home CS people are active on this site?
I don't see much in the way of offers of help to customers on here from those at ntl.... for instance, the caller id thread in the telephony forum. Why does no-one else from ntl offer to find out if it's available in certain areas?  I don't work in CS, but am more than happy to spend a minute or so finding this kind of info out. Why doesn't anyone else appear to be?  |
Although I'm not in CS now I did work in CS for 2 years and am like yourself in that will give help when I can. With regards to the caller id thread, I am unsure what areas it is exactly available in cos of the regional differences, it's certainly available in my region. I think some staff are very wary of what to post in case they get into bother but my feelings are that if you can justify what you are posting and put it in the right way you should have nothing to worry about. There is also still alot of confusion regarding the differences between regions amongst staff so maybe that could also be the hesitancy in posting.
