TBH... I would not know who is TS and who is CS
Its hard to identify you guys and girls sometimes !
I think that this can be confusing to new members as they are not sure that they are giving there details to someone they can trust and have to verify with a mod/admin.
Perhaps we should have a thread where you can all intruduce yourselves and the departments you work in that users can look at. The thread could then be closed and used for reference...
Just an Idea - Keep up the good work guys and girls