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ntluser · 11-03-2004, 09:50

I think the problem is that everybody's perspective is different because we are probably getting different degrees of quality of service.

If you get a very poor service then understandibly your view will be different to someone whose service is very good.

NTL need to set up some kind of monitoring or feedback project which involves users from all NTL areas and platforms, on different connection speeds using a variety of PCs with low speed to high speed processors and different operating systems. In that way they can get an overall view of the service being provided, identify problems and solve them.

Personally, I've noted a great improvement in my newsgroup service in Manchester, but I realise that this may not be the case for everybody.Let's hope that NTL can get it sorted for everybody soon.

11-03-2004, 09:50	#138
ntluser Inactive Join Date: Jun 2003 Location: Manchester Age: 78 Services: Virgin Media XL Telephone,TV with Tivo box & Superhub3 upto 150Mb Broadband, Sky World, & Freeview+ Posts: 1,901	Re: Newsgroups Trial Resumes I think the problem is that everybody's perspective is different because we are probably getting different degrees of quality of service. If you get a very poor service then understandibly your view will be different to someone whose service is very good. NTL need to set up some kind of monitoring or feedback project which involves users from all NTL areas and platforms, on different connection speeds using a variety of PCs with low speed to high speed processors and different operating systems. In that way they can get an overall view of the service being provided, identify problems and solve them. Personally, I've noted a great improvement in my newsgroup service in Manchester, but I realise that this may not be the case for everybody.Let's hope that NTL can get it sorted for everybody soon.