Quote:
Originally posted by micaAB
i must admit i feel a bit sorry for the guys who are on the other end of the phone @ customer services........it just seems like they are not kept up to date with the latest developments and services of their own company. i don't blame the people.....i blame the company
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In a nutshell, exactly the problem. CS people, some are ok and very helpful, but some know nothing and deliberately mislead customers. The responsibility lies at senior executive level in ntl it is someone's responsibilty to ensure front line staff are well-informed and not left to guess answers and indeed recruit quality staff. ntl executives are hopeless.
