They would have three times the load if they were all being used simultaneously. Mind you it's a good point, the average BB equipped household these days will have >1 PC, although possibly not much greater.
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I am/was on "cache1-herm.server.ntli.net"
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No you aren't, as explained earlier. The sooner people grasp that they aren't 'on' a particular proxy the better. You're on Hersham proxies. Thanks for the report though.
Ringing DTOC will just annoy them, partly because they aren't customer facing but mainly because they're the wrong people - they look after proxies for STB interactive, but have nothing to do with broadband apart from STB registration and provisioning. NMC do look after them though, but aren't customer facing either.