[Sam B]

All

As you are now all aware, we have begun the rollout of the much discussed CR3 software to Langley DTV customers. It begins this week with Swansea and Colchester, which are being used as pilot regions, and a wider rollout will follow once this has proved successful.

We are now in a position to answer questions that you might have about the new software, even if it hasn't yet reached you. We would also welcome your feedback once you do receive it, about any aspect that you care to comment on.

I have started a new thread on this with Neil's agreement so that this didn't get lost in the thread currently running. Please use this thread specifically for questions directed to the ntl product team regarding the new software, or to share your feedback with us once you have received it.

We won't be in a position to respond to questions as they come up, but Neil has kindly agreed to collate your questions on a weekly basis (to avoid duplication), and send them to us. We will then respond once we have collated all of the answers.

I suggest that we collate any questions until midday Friday of this week and we will then look to get initial responses to you by next Wednesday (I am expecting quite a few this first time around). Going forward, we'll see how many we get and respond more quickly if we can.

Finally, please do not ask about dates for other areas as these have not been released yet. This is because they are subject to change and we will not issue dates until they are confirmed to avoid disappointment and dissatisfaction. As soon as new dates are released, we will publish them here. In the same way, we will not answer questions about future developments, other than to give general intentions. We will, however, answer all queries, technical or otherwise, on this specific software where we can.

We look forward to your comments and questions.

Cheers
Sam