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Originally Posted by NitroNutter
A manufacturers warranty is a contract with the manufacturer, the retailer generally is responsible to supply support for the first year of a warranty, if the warranty is larger than 1 year then you will in general need to go DIRECT to the manufacturer, after the first year, In this case I dont believe linksys have over a year on their products, which compared to most other GOOD networking producers for the home and domestic market supply a 5 year/lifetime limited warranty. Last time I checked Linksys have no UK support except via email.
Etailers have a very low reputation, and in general as they are the other end of the phone, will try and fob you off with mis information and all too often blame the end user, Also to buy from an Etailer then you really had better make sure the manufacturer of your product has a Good country support setup.
Best bet is to buy as local as you can, its worth even paying a bit more to buy local, or travel to the next city town, at least then you have a shop near by that has to answer to you. Not sum message system Press 1 for X press 2 for XX. Its also a lot easier on you to take a more local supplier to court and WIN.
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Valid point, but I would add a few bits...
firstly - I have a BEFSR41, have had it for a couple of years, and had no problems with it whatsoever - I upgraded the firmware about a year ago for a security fix, and have not touched it since (I leave the CM and the router on 24x7).
Some Etailers have poor service, but it would be unfair to say that they are all poor...
as an example, If I was to go to a nice italian restaurant and have a poor meal, does that mean that I should avoid all such places, or just that particular one.. (personally I would just avoid that one).
I have used the support line of a couple of Etailers, and never really had a problem...
I did find that a number of them will refer you direct to the manufacturer, even in the first year...... (eg Dabs will refer you to netgear for their equipment), but this did not cause an issue, as the manufacturers support was quick and efficient.
Buying local can be an advantage, but does not guarantee good service, and I would suggest that if you are thinking about taking them to court, it is proof that you chose the wrong shop....
ok - back to the initial issue :
Just to try a theory, what happens if you leave the router on - even when not in use...
If you are having issues when you try to renew your IP, then leaving the router on will prove that the connection is stable when no dhcp refresh is required.