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Originally Posted by stuartbe
True - But his contract is not with Linksys, Its with the retailer he purchased the unit from. I only warned him of this as I used to work for a large Etailer and I can asure you that they would no see a botched firmware flash as a waranty issue.....
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A manufacturers warranty is a contract with the manufacturer, the retailer generally is responsible to supply support for the first year of a warranty, if the warranty is larger than 1 year then you will in general need to go DIRECT to the manufacturer, after the first year, In this case I dont believe linksys have over a year on their products, which compared to most other GOOD networking producers for the home and domestic market supply a 5 year/lifetime limited warranty. Last time I checked Linksys have no UK support except via email.
Etailers have a very low reputation, and in general as they are the other end of the phone, will try and fob you off with mis information and all too often blame the end user, Also to buy from an Etailer then you really had better make sure the manufacturer of your product has a Good country support setup.
Best bet is to buy as local as you can, its worth even paying a bit more to buy local, or travel to the next city town, at least then you have a shop near by that has to answer to you. Not sum message system Press 1 for X press 2 for XX. Its also a lot easier on you to take a more local supplier to court and WIN.