Quote:
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Originally Posted by stuartbe
Trouble is ----- Where exactly does she admit her mistake in this email ?
" Further to our telephone conversation may I confirm that the website
NTHELLWORLD.COM, will not be re-launched which is due to ntl launching the
online customer service. You may find this service on www.ntlhome.com,
where you are able to express your views regarding ntl Home or any other
comments you may have.
Kind regards.
Kathryn "
Sounds like a scripted response to me 
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P.S. Where on the site above can you express your views - All I can see is marketing hype and adverts - Am I missing something