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ian@huth · 08-03-2004, 00:41

Hi ash_verfedup and welcome. I would still keep having a go at them over this. They cannot charge you for two different cable modem services at the same time when they know that you only have one cable modem. They can also check to see that you have not used the telephone line.

I am surprised that the NTL associates posting have not picked up on this glaring erorr made by NTL and offed to help or given you advice as to how to persue the matter.

I would also write to your bank and tell them that you have just noticed the error made by NTL in charging and ask them to refund the charges under the direct debit guarantee.

08-03-2004, 00:41	#6
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: NTHell or what Hi ash_verfedup and welcome. I would still keep having a go at them over this. They cannot charge you for two different cable modem services at the same time when they know that you only have one cable modem. They can also check to see that you have not used the telephone line. I am surprised that the NTL associates posting have not picked up on this glaring erorr made by NTL and offed to help or given you advice as to how to persue the matter. I would also write to your bank and tell them that you have just noticed the error made by NTL in charging and ask them to refund the charges under the direct debit guarantee.