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Originally Posted by Russ D
I disagree. If you make a complaint to someone whose job it is to deal with such, you expect them to be more knowledgeable than frontline staff, or CSRs. Employees who deal with complains should have enough resources around them to be able to answer these types of questions about the company. Not only did she fail this but so did the person she conferred with.
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I just think ppl expect too much - it was a mistake