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Originally Posted by David25
The CSR should have known the difference, and certainly should not have guessed at an answer.
However, if NTL had a serious online support policy then the mistake would not have been made IMO.
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CSR's aren't nesessarily going to be net savvy and confusion between co.uk and com is easy (as other ppl have rightly pointed out). you also have to remeber that what happened to nthw.com and nthw.co.uk was something ppl outside of the community are, at best, only going to be vaguely aware of.