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IMO, it's not a great move by NTL.
At first I thought "well MSN and Yahoo put ads in free webmail" but NTL webmail is not free is it.
Instead of trying to get more business, they need to concentrate on keeping their current customers through good CS and reliability.
There are some great people working for NTL but the training is crap I heard (read: lazy managers who don't give a ****) so the 1st line staff have a lot of trouble helping customers, or even provide a half decent service.
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