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Originally Posted by threadbare
most of your commets seem a little unfair. you cannot expect all ntl associates to know the comming and goings of websites on the internet.
edit: it is a simple mistake to make. as easy as thinking ntl think they own the site just because an employee thought so
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I don't expect all NTL associates to know everything, but I do expect that an answer to a question asked on their complaints form some time ago be researched and not guessed. Even having put me on hold twice to seek advice from other associates I still got the same response so I think my comments and the responses of others are very fair.