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Originally Posted by ianathuth
The next bit was the killer though. She said that nthellworld had been temporarily closed under review but was now back. As I was sat at my computer at the time I immediately clicked on the dotcom link and got the usual holding page. I told her that I had just tried to access the dotcom site and it wasn't back. She then said that it wasn't dotcom but nthellworld.co.uk. When I told her that .co.uk wasn't owned by NTL she said that it was and would check with someone else. She put me on hold and then came back with the story that whilst nthellworld.co.uk was run by someone else on NTLs behalf it was still owned by NTL. Another session on hold whilst she spoke to yet another person resulted in her coming back and saying that they still thought that .co.uk was owned by them and she would email me later when she had checked further.
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Oh my god.
I can tell you now that it isn't owned by NTL or run on their behalf (despite the amount of people who email us, ignoring the message all over the Contact page, with technical/billing problems thinking that we are actually NTL).