[ian@huth]

Some time ago when NTL decided that they would not bring the dotcom site back I filled in a complaint form on the ntlworld.com site expressing my views on the closure and also the fact that NTL prices were becoming uncompetitive.

Today I have just received a call from Catherine in Customer Liason in Nottingham who wanted to talk to me about the complaints.

On the pricing of NTL services she said that their market research showed NTL products to be very competitively priced and where else could I get broadband for £8 a month. I told her that this was only a special offer given to me by their retention department and that it was soon to expire and that I would then look at their pricing and move my telephone and broadband to other suppliers if it was beneficial to me.

The next bit was the killer though. She said that nthellworld had been temporarily closed under review but was now back. As I was sat at my computer at the time I immediately clicked on the dotcom link and got the usual holding page. I told her that I had just tried to access the dotcom site and it wasn't back. She then said that it wasn't dotcom but nthellworld.co.uk. When I told her that .co.uk wasn't owned by NTL she said that it was and would check with someone else. She put me on hold and then came back with the story that whilst nthellworld.co.uk was run by someone else on NTLs behalf it was still owned by NTL. Another session on hold whilst she spoke to yet another person resulted in her coming back and saying that they still thought that .co.uk was owned by them and she would email me later when she had checked further.

Something about posterior and elbow springs to mind.