[eyeyex]

Lately, there have been some interesting things happening with my bills. They get sent, and then they disappear, possibly into another dimension or on an enjoyable sunshine break, turning up on my doorstep about a week to ten days later. Just after I receive my late bill I get cut off.

For example, last month they sent a lesser-spotted 2nd reminder that took 10 days to arrive. The day it did arrive, ntl cut the services off. Hmm.

This week, it happened again. Except this time there was no second reminder, no phone call, just completely cut off out of the blue. Oh, and the main bill turned up at the end of February, around the time the second reminder is meant to come.

This is particularly irritating as I am disabled and meant to be on a so-called 'protected service', and if ntl can't contact me they are meant to get in touch with my carer. However, they don't actually bother doing this, preferring to ignore my requests, cut the services off and then charge #20 reconnection fee. This is despite the fact that over the past 18 months I have asked them to put a note on my account, informed them in writing of the problems and contact details, and sent off a special needs form (I was only told about the existence of these forms at the beginning of this year). Oh, I also requested a large print bill because my eyes are utterly crap. But I don't seem to get any of them either. Such joy.

It's not like I don't want to pay the bill, because I do. I'd like to the billing and carer contacts to be sorted out as my head is ever-so-slightly broken and doesn't have a special radar device that tells me that I need to pay x amount of money by x date.

Is it just me and a few select others with the disappearing/reappearing billss? Do I need special psychic powers to pay my bills? Does anyone have an ntl bill radar that I could use for a while?

Or are ntl just using me as a 'oh, they're a bit brain-broken, we'll ignore their requests and just extort money from them and increase our revenues. Woohoo!' sort of thing?