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Originally Posted by Macca
Unfortunately Oz that is how the billing system works, it will continue to bill as normal (1 month in advance) until the disconnect is completed on system then it credits your ntl account with the amount you overpaid, 12/02/04 to 06/03/04. So you should receive a bill for Mar07 to Apr06 showing you in credit.
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Thanks, you are quite right - got a £10 credit this month.
However I'm still paying for the NTL dialup which I haven't been able to use since I swapped to a BT line back in December, despite me asking several people (Freedom Support twice, CS three times, NTL SE Director once) to cancel it.
Well I have just torn Olly, the CS chap, a new ass today. I feel sorry for the guy really, cos it's nothing to do with him but my patience has long expired for NTL. I hope it has been recorded cos it'll make an interesting training piece!
Anyway he's cancelled my dialup account there and then, and deleted both methods of billing (DD and CC continuation) plus they've offered to refund all monies taken since the DD stopped working.
Fair play to him for handling a very angry customer well
We'll wait and see if I get the refund though!
