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Originally Posted by toots66
I've just phoned up CS and was told E4 is not in the Base Pack. I've currently got the Family Pack so would like to downgrade, not that I told CS this at that point. Are they wrong and acting off old info?
I'm in Stockport, ex-CWC, if that makes any difference.
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I have the base pack, I have E4 and E4+1 as of the beginning of this week. I'm original NTL but I don't believe the packs differ between the two digital platforms. The CS agent is either acting on old info or using subterfuge to get you to stay on the family pack.