Unlike stuartbe, I can't seem to get ntl to let me go. After calling to cancel my offnet freedom dialup account, I was put through to the "cancellation dept" - a call centre in India where I was begged, pleaded with and grovelled to to "give them one more chance" I was promised a call ("my
personal word someone will call you within 72 hours to give some sort of explanation why the service is so bad, and why it will get better").
Like a soft git, I gave in - I couldn't bear the sob stories any more
. Of course no-one called. I called the "cancellation dept" again. Same embarrassing grovelling. This time I didn't give in and after 20 minutes of arguing, got an address to write to to cancel the account.
I wrote. I waited. No reply, no cancellation. I guess they're just stalling long enough to debit my credit card one more time. Anybody know how to get rid of 'em? I'm now paying for two ISPs