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Originally Posted by foxtrot_yankee
I really wish they'd sort things out now. Why is it NTL? Why aren't Telewest or Pipex or AOL or any other ISP having such problems as NTL???
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Because they're not complete buffoons like ntl seem to be.
Jeez-a 'leading' ISP that has suffered mail outages on average
every week for the last year-what does that say about ntl for starters?
Ben & I went to see Aizad about the mail issues-
last September, he rang the head of the mail team in front of us & the guy said that they weren't/hadn't been suffering mail issues.
We then presented him with the massive email thread that Ben printed off of .com, & suddenly there was silence on the end of the phone.
Sadly Aizad never followed up the meeting as promised, & subsequently never replied to our emails after that.
I honestly feel that those guys at the top really don't give a $hit about their customers, everyone is too busy covering their ar$e$ to have time for customer service.